Section 1

Overview

GetMeCare ONTARIO Inc. ("GetMeCare ONTARIO", "we", "us") is committed to protecting the personal information of everyone who uses our platform. This Privacy Policy applies to all services offered through getmecare.ca and our related applications.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's privacy standards.

          Canada-Only Data Storage All personal data, health
          logs, ID uploads, and payment tokens are stored exclusively in Canada
          Central (Montréal) servers. No data is ever transferred outside
          Canada.
        

Section 2

Data We Collect

We collect only the information necessary to operate a safe, compliant care marketplace. This includes:

Identity data: Full name, date of birth, government-issued ID (caregivers)
Contact data: Email address, phone number, home city/postal code
Professional data: PSW certificate, VSC document, work history (caregivers)
Care request data: Care needs, schedule preferences, hourly rate budget (employers)
Financial data: Payment method tokens processed via our secure payment provider
Usage data: Login times, page views, shift clock-in/clock-out logs
Communications: Messages sent through the Platform's admin-mediated chat

We do not collect or store full credit card numbers. Payment data is tokenized by our PCI-DSS compliant payment processor.

Section 3

How We Use Your Data

We use your data solely to provide and improve the GetMeCare ONTARIO platform. Specifically:

To verify caregiver credentials and compliance status
To match families with suitable caregivers based on care needs
To process shift schedules, timesheets, and payments
To send transactional communications (booking confirmations, payment receipts)
To detect and prevent fraud, abuse, or policy violations
To improve platform functionality through anonymized usage analytics

We will never sell your personal information to third parties or use it for unrelated marketing without your explicit consent.

Section 4

Data Sharing

GetMeCare ONTARIO does not sell personal data. We share data only in the following limited circumstances:

Between matched parties: Limited profile information is shared between an employer and their matched caregiver once admin confirms the match
Payment processors: Tokenized payment data with our PCI-DSS compliant processor
Legal obligation: When required by law, court order, or regulatory authority in Canada
Platform providers: Hosting and infrastructure providers operating under strict data processing agreements

          No Cross-Border Transfers We never transfer personal
          data outside of Canada. All third-party service providers operate
          Canadian data centres.
        

Section 5

Storage & Security

All data is stored on encrypted servers in the Canada Central (Montréal) region. We implement the following security measures:

AES-256 encryption for data at rest
TLS 1.3 encryption for all data in transit
Role-based access control — staff see only the data necessary for their function
Regular third-party security audits and penetration testing
Automatic session expiry and two-factor authentication for admin accounts

We retain your personal data for as long as your account is active and for up to 7 years after account closure to comply with Canadian tax and legal obligations.

Section 6

Cookies

We use essential cookies to maintain your session and preferences, and analytics cookies to understand how the platform is used. We do not use third-party advertising cookies.

Session cookies: Required for login and platform functionality
Preference cookies: Remember your language and display settings
Analytics cookies: Anonymized usage data to improve the Platform

You can disable non-essential cookies through your browser settings at any time without affecting core Platform functionality.

Section 7

Your Rights Under PIPEDA

As a Canadian resident, you have the following rights regarding your personal information:

Access: Request a copy of all personal data we hold about you
Correction: Request corrections to inaccurate or incomplete data
Deletion: Request deletion of your data, subject to legal retention requirements
Withdrawal of consent: Withdraw consent for non-essential data processing at any time
Portability: Request your data in a structured, machine-readable format
Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact our Privacy Officer at info@getmecare-ontario.com. We will respond within 30 days.

Section 8

Children's Privacy

The GetMeCare ONTARIO Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will delete it immediately.

Section 9

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify registered users of material changes by email at least 14 days before they take effect. Continued use of the Platform after that date constitutes acceptance of the updated policy.

Section 10

Contact Our Privacy Officer

If you have any questions about this Privacy Policy or how we handle your data, please contact us.

Privacy Questions?

Our Privacy Officer responds within 30 days as required by PIPEDA.

info@getmecare-ontario.com

Privacy Policy